1. Select the Item(s) you would like personalized.
   
   
2. Select either one of our 'Stock Designs' or email the Artwork you would like precision carved (please see our Custom Artwork for more information).
   
   
3. Call us Toll-Free @ 1-800-365-9782 for personal service (best for Custom Artwork), or use our Secure Online Ordering (Stock Designs) to place your order.
   
   
4. For Custom Orders, we will prepare a Paper Artwork Proof(s) for your approval prior to production.  This will be mailed, emailed, or faxed to you.
   
   
5. As each order is Precision Carved by hand per the Customer’s needs, our Production Time typically ranges from 1-4 weeks depending on size of order and availability. Rush Orders are accommodated when possible at no extra charge.
   
   
6. Once complete, your order is shipped via UPS or Common Carrier to your doorstep, depending on order size.

Any questions, please feel free to call us @ 1-800-365-9782, Fax us @
614-792-9782, or email us at sales@crystalcarversinc.com.

We accept MasterCard or Visa for you convenience.

We maintain complete customer history records to assist you with future recognition needs.  All Customer Logos & Artwork are kept on file.

All of our Products are Engraved using a Deep-Etch Sandcarving Process. Digital Technology is used to create a film mask from either Stock or Custom Artwork. Our skilled Artisans then prepare and precisely engrave each item by hand. This results in highly detailed images which enhance the beauty of our Premium Glassware or Custom Trophies, Plaques, & Awards. Deep etching produces far superior results when compared to other imprinting methods.

While some engravers use Lasers for a ‘mass-produced’ process, this shortcut results in a flat, “scratched glass” look without any depth to the carving. The heat from the laser can also fracture fine glass & crystal.

We work from Black & White Camera-Ready Artwork. See our Custom Artwork information for more details. If artwork meets submittal criteria, a one-time setup charge of $35.00 is required for layout & transparency creation. If your artwork requires additional work to make it suitable for engraving, we reserve the right to charge additional make-ready charges of $35.00 per hour.

Once finalized, your artwork will be kept on file for future business. If you need assistance in this department, please do not hesitate to call us @ 1-800-365-9782. Just let us know how we can help.

Paper Artwork Slicks may be mailed. Digital Artwork can be mailed on disk, or emailed. Preferred formats (vector): .eps & .png - Also Accepted (raster): .tif & .jpg.

We maintain complete customer history records to assist you with future recognition needs.  All Customer Logos & Artwork are kept on file.

We take great pride in the products we produce. Our quality control is the strictest in the industry. Listed below are the type of products we carry, and their inherent properties.

• Optic Crystal: Beautiful 100% Clarity with High Polish is standard. Very Minor bubbles can occur in glue seams, and are not considered flaws.
  
  
• Jade or Starfire Crystal: Near perfect clarity & precisely beveled. Very Minor bubbles can occur in glue seams, and are not considered flaws.
  
  
• Fine Leaded Crystal: Some minor bubbles, “chill marks”, and flow lines are inherent to handcrafted crystal with 24%-32% lead content. This is considered acceptable.
  
  
• Premium Glassware: Minor rim bubbles, mold seams, flow lines, and pour lines are common to this product, and considered acceptable.
  
  
• Marble or Granite: Natural stone contains many variations. Color shifts between similar items or ‘veins’ are common to this product and considered acceptable.

Be assured that Crystal Carvers, Inc. maintain the highest inspection standards.

We ship UPS Ground as our standard service. All other UPS services available.  Freight: F.O.B. - Columbus, OH (Pallet/Shrink Wrap Charge - $20.00/Pallet)

We take every precaution to make sure your product arrives safe and sound. However, if any breakages occur, we will do everything possible to assist you in your claim and replacement of damaged merchandise.

We do offer quantity discounts based on order amounts within a given year.

• Level 1 ($1000.00) = 10%


• Level 2 ($5000.00) = 20%


• Level 3 ($10,000.00) = 30%

All Orders over a 12 month period may be aggregated to qualify for discounts.

All of our Products are Precision Carved to the highest quality possible. Our experienced Craftsmen are experts in crafting Personalized Works of Art. We are confident that you will be very pleased with your investment.

In the event that you are not satisfied with our workmanship, we will gladly replace the piece free of charge. We will also cover any replacement shipping that may be incurred. Our mission is to make sure your Buying Experience is a rewarding one.